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| REDUCED FARES |
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| At certain periods of the year you will get a special discount. Please proceed with "Get Quote" above to see if you are eligible for
a discount based on your transport date. |
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| FAQ |
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How do I know if my reservation is confirmed ?If online booking: You will receive a transport ticket to your email. Please print it off and carry it with you during the time of your whole trip. You have to show it to our driver upon your arrival. For any question on booking, you can call our office on +41 (0) 21 801 25 21 or write to us at info@bleuciel.ch.
How do I find my driver at the airport ?Your driver will be waiting just in front of your arrival gate with a welcome board, in general with lead passenger?s name on.
Will we have to share with other travellers ?Bleu Ciel SA offers private transfers only. You will not need to wait for other travellers on different flights. Our driver should drive you (your party) as soon as you have arrived.
What happens if I cannot find my driver ?If you cannot find the driver, you can call the number provided on your transport ticket or our emergency call.
What shall I do if my flight is delayed ?Please contact Bleu Ciel SA reservation office as soon as possible. Nevertheless we will do everything possible to take care of you and transport you to your destination.
I have lost my luggage. Will Bleu Ciel SA collect it for me later ?All the airlines have handling agents. They will organize for any luggage to be forwarded to your resort address.
I have left something in the vehicle. How do I get it back ?Please contact your Agent on the number provided on your Transport Ticket or contact Bleu Ciel SA Central Reservations as outlined above with details of the missing items and your transfer. We will then endeavour to have the items returned to you. A charge may be applicable.
Can I have a refund if I cancel my booking ?If the cancellation is made more than 2 days in advance, you can have full refund.
Can I have a receipt ?Your email Transport Ticket is your receipt and it includes all the necessary details.
How long is the journey to the resort ?Approximate direct journey times are displayed on the booking process and on your Transport Ticket. These times may vary depending on time of travel and road conditions.
I have lots of luggage/ ski /snowboards, have I inform you in advance ?Each passenger has an allowance of one suitcase or similar and one ski or snowboard bag. That will be highly appreciated if you state the total pieces of luggages, ski/snowboard when booking and compulsory for any special equipments. This will allow us to bring a suitable vehicle to accomodate. There may be an excess charge for extra items.
Can we stop off at the supermarket or to pick up property keys ?Transfers are direct. However, if you wish to stop for shopping (or any other reason), we kindly ask you to make a prior arrangement with the agent (see Transport Ticket for contact details). Additional supplements may apply.
Does the driver speak English ?All our drivers can speaking English.
Does the transfer vehicle have seat belts ?All smaller group transfers (services supplied in cars and minibuses) are supplied in vehicles with seat belts. Larger buses may not, but all transfers are supplied in line with local regulations.
I do not have a resort address, where will I be dropped off/ picked up ?If you are unable to supply a full resort address you will be dropped off and/ or picked up at the central tourist office for the destination selected at the time of booking.
I am flying to Geneva. Will my driver be at the Swiss or the French side of the airport ?All pick-ups and drop-offs at Geneva airport (GVA) will automatically be from the SWISS side, unless otherwise requested at the time of booking. All Pick-ups and drop-offs for the FRENCH side of Geneva airport (GVA) will be subject to a supplement and the journey time will include approx. 30 minutes extra.
Do you accept animals ?Smalls dogs and cats are accepted, but only in cage.
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